Turn your inactive
users to early adopters

Learn how to setup your in-app support


What is CSM triggering?

As the name states CSM triggers stands for customer success manager’s triggering, to awake the inactive users when they are within the application to turn them active and keep engaging with the software features. This is a new adaptive technology to improve the user’s feature adoption rate to convert users more accurately

Successful onboarding drives the user to experience that “Wow” moment very early during the product days

Make the users active in one click

Your customer success team can send triggered messages and ping to the users from our pre-defined sets when the users are inactive for a while. This could boost user engagement with the product.


Engaged users are easy to convert

User's inactivity may be due to the lack of knowledge doing certain tasks, CSM triggering will awake the users to engage with the software to adapt it very early.

Learn how to build in-app guidance
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