As the name states CSM triggers stands for customer success manager’s triggering, to awake the inactive users when they are within the application to turn them active and keep engaging with the software features. This is a new adaptive technology to improve the user’s feature adoption rate to convert users more accurately
Successful onboarding drives the user to experience that “Wow” moment very early during the product days
Your customer success team can send triggered messages and ping to the users from our pre-defined sets when the users are inactive for a while. This could boost user engagement with the product.
User's inactivity may be due to the lack of knowledge doing certain tasks, CSM triggering will awake the users to engage with the software to adapt it very early.